Returns & Exchanges
Due to the perishable nature of our premium meats and seafood, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or fails to meet our quality standards, please contact us within 24 hours of receipt for a resolution.
Inspect Your Order
Upon delivery, immediately check your items to ensure they are frozen or cold to the touch and that the vacuum seals are intact.
Document the Issue
Take clear photos of any damaged packaging, compromised seals, or product quality concerns to help us process your claim quickly.
Contact Support
Email our customer service team at [email protected] with your order number and the documentation within 24 hours of delivery.
Resolution Process
Our team will review your claim and provide a solution, which may include a replacement shipment or a store credit for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing